Description
SPECIFICATIONS
Brand Name: NONE
Frame Material: Metal
Fuel Type: Charcoal
High-concerned chemical: None
Installation Method: Assembly
Origin: US(Origin)
𝐒𝐩𝐚𝐜𝐢𝐨𝐮𝐬 𝐂𝐨𝐨𝐤𝐢𝐧𝐠 𝐀𝐫𝐞𝐚: With approximately 347 square inches of cooking area, it holds up to 13 burgers on the foldable chrome-plated grate, the bbq grill provides ample space for preparing meals for outdoor gatherings. The dual-door flip grill design allows for easy charcoal addition during cooking, while the double handles make lifting and positioning simple and safe
𝐇𝐚𝐬𝐬𝐥𝐞-𝐟𝐫𝐞𝐞 𝐀𝐬𝐡 𝐂𝐥𝐞𝐚𝐧𝐮𝐩: The chimney-style ash catcher features a porcelain-enameled finish and a handle for heat protection. The removable desgin ensuring easier ash collection, and the bottom rack also could be used for storing tools and outdoor grilling accessories
𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝐀𝐢𝐫𝐟𝐥𝐨𝐰 𝐂𝐨𝐧𝐭𝐫𝐨𝐥: Dual damper systems on both the upper lid and the bottom of the grill enable more precise airflow regulation, giving you better control over burning rates and cooking temperatures. The built-in stainless steel thermometer helps monitor internal conditions accurately, while the chimney ash catcher also contributes to adjustable ventilation for improved cooking performance
𝐊𝐢𝐧𝐝 𝐍𝐨𝐭𝐞: MF STUDIO offers one-year warranty, and be free to contact us via message anytime if you have any problems
Customized products are also available to suit your specific requirements.
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours