SPECIFICATIONS

Brand Name: GoodMi

Certification: CE,EPA,FCC,GMP,RoHS,weee

Choice: yes

Color: Beige,Black

GOODMI Model: GM-902

High-concerned chemical: None

Model Number: GM-902

Origin: China Mainland

Maximum sound pressure level ≤112±3dB

High frequency average: 103±4dB

Full range sound gain 30±5dB

Frequency response range 200Hz-5000Hz

Input noise level≤30dB

Total harmonic distortion≤10%

Use tips：
1.Adjust volume to the minimum before wearing.
2.Choose an earplug of slightly bigger size to avoid whistler.
3.Increase volume gradually to avoid sudden increase in sound.

4.If you hear a howling, check the ear (silica gel) is appropriate and whether the size of plug is tight, the appropriate choice of earplugs and plugged, make sure no air leakage. 
5.Clean the hearing aid microphone with a small brush frequently to maintain the quality of the hearing aid.
6.Remove the battery if you don't use it for long time.

Ways to avoid howling/noise:

1. When the power is high (the amplified sound is large), howling is more likely to occur. Therefore, gradually increasing the volume from low can effectively avoid howling.

2. When the ear canal is completely sealed, there is no howling sound. Therefore, please use hearing aids after cleaning your ear canal, and test the earplugs from large to small to find the most suitable earplugs.
3. After the hearing aid enters the ear canal, it is recommended to push the hearing aid with your fingers and hold it for 1-2 seconds, and then release it to fully extend the earplug.

In addition:If you do not know how to use it or there is a problem with your hearing aid, please do not rush to leave a negative review and contact us. Thank you.

Frequently Asked Questions:

1. Why is there noise when wearing hearing aids?
Many users buy it for their family members. If the buyer's hearing is normal, they will try it on themselves. They will not hear clearly and are very noisy. They are generally considered to be noise. This is not a noise. Regular hearing aids do not have so-called noise. They are generally called noise, voice. All hearing aids are available. Our hearing aids are made in strict accordance with the national noise standards. The average hearing patient cannot hear this noise. Some hearing loss is not so severe and can hear a little noise. This can be adapted slowly.
A. Check whether the size of the earplugs (silicone) is appropriate and whether it is plugged tightly (hearing aids must not be in contact with the air. If the earplugs are not plugged tightly and air leakage will result in a loud current noise.)
B. At the beginning, try to reduce the volume as much as possible, and generally try not to turn it to the maximum at the beginning (when you first wear it, please set the sound to the first or second gear)
C. Sometimes family members are used to the previous hearing, so at the beginning, when using hearing aids, they will hear some unfamiliar sounds. They feel that this is noise, and I feel that I can hear clearly. In fact, this is the birth of a child that I can't hear. It's good to zoom in and adapt to a period of time. (At first, it is recommended to wear it for about 2-3 hours a day, and then slowly adapt after 2-3 weeks.)

2. Why does the hearing aid hear the squeaking sound as soon as it is turned on?
The main reason for the general whistling of hearing aids is the sound leakage at the contact part of the eardrum and the external auditory canal. The sound amplified by the hearing aid leaks through the gap in the ear canal, and is amplified by the microphone, and it will produce coughing. Therefore, it is normal to open the opportunity to call. It is recommended to select the appropriate earplugs when using it, and then the sound is turned down and then plugged into the ear. it is okay.

3. How to maintain and clean hearing aids?
The habit of cleaning hearing aids, use the provided brush to remove the earwax or other tiny particles that have accumulated around the ear canal of the hearing aid, the volume adjustment knob and the battery compartment, and then gently wipe the hearing aid with a soft cloth. Never use solvents and clean Liquid or oil cleaning hearing aids When the hearing aids are not in use, turn off the switch and open the battery door, which can extend the battery life. If the hearing aid is not turned off, it will emit a "squeaking" sound, which may attract the attention of children or pets and cause unnecessary damage.

Return & Exchange Policy

Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact our support team with your order details and supporting photos.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any return, exchange, or refund requests, please contact us:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours

Shipping Information

At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

USA Warehouse Products

Products shipped from our USA warehouse are usually delivered within:

2–3 Business Days

International Warehouse Products

Products shipped from our international fulfillment partners are usually delivered within:

3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to:

• High order volumes
• Carrier issues
• Customs inspections
• Weather disruptions
• Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.

Lost Packages

If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

For shipping-related questions, please contact:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours