Description
SPECIFICATIONS
Brand Name: MOES
Certification: CE
Choice: yes
High-concerned chemical: None
Origin: Mainland China
Wattage: other
MOES Tuya Matter WiFi Smart Thermostat Temperature Controller Water Boiler Electric Heating With Alexa Google Apple Smartthings
BY MOES
Matter Smart Thermostat
APP Remote Control
Voice Control
Weekly Programmable Function
Supports Multiple Platforms, to Realize More Possibilities in Smart Life
0%-100% Adjustable Backlight Brightness
ECO Mode: Save Up to 20% on Your Electricity Bills
After turning on the energy-saving mode, the heating temperature will be adjusted to the energy-saving temperature you set in the APP. Statistics show that it can save you up to 20% of electricity bills.
Glass Panel with Sleek Design
Different from the thermostat with acrylic panel, our matter thermostat uses a glass panel, which improves the texture and design, making the product design smoother and more exquisite.
Smart Linkage between Multiple Platforms
The existence of the Matter protocol breaks down the barriers that prevent products on different smart platforms from connecting with each other, connecting your home into an integrated smart home.
Three Versions for Different Types of Heating
The three products are designed for different heating methods: water heating, electric heating, and boiler. Please choose the corresponding GA, GB, or GC thermostat according to your home heating method.
Child Lock Function
In order to avoid the danger or waste of electricity caused by children touching the switch by mistake, the child lock can be activate by App.
Temperature Calibration
In case of the temperature variation between the floor and the air, you can set the calibration value by App, to make sure the final temperature reaches your ideal value.
Protect from Excessively High or Low Temperature
After the high temperature protection function is turned on, when the temperature reaches the set peak, the thermostat will automatically close to protect the safety of the temperature control system and the family; When the low temperature protection function is turned on, the thermostat will automatically turn on when the temperature is too low to ensure that your home is maintained at a suitable and safe temperature.
Dimensions
Water Heat
Electric Heat
Gas boiler
Model:WHT-S02
Current Load:
5A (water heating, waterlgas boiler),
16A (electric heating)
Sensor: NTC3950, 10K
Accuracy: ±1°C
Set Temp. Range: 5-35°C
Room Temp. Range: 5-70°C
Display Temp. Range: 5 ~ 70°C
Ambient Temp.: 0~ 45°C
Ambient Humidity: 5 ~ 95 % RH (Non Condensing)
Storage Temp.: -5~ 45°C
Power Consumption: <1. 5W
Timing Error: < 1%
Packing List:
Thermostat 1pc
Screws 2pc
User Guide 1pc
Floor Sensor 1pc (For GB version only)
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours