Description
SPECIFICATIONS
Battery Included: Yes
Brand Name: MOES
Certification: CE
Choice: yes
EU LVD Voltage: High voltage: Above 50Vac or 75Vdc
High-concerned chemical: None
Origin: Mainland China
Wattage: other
By Moes
This motor is hardwired only and requires a constant power supply.
It does not contain a built-in battery, it is not rechargeable, and it cannot be powered by batteries.
Please make sure a proper hardwired connection is available before purchasing.
App Remote Control
Voice Control
Timing Function
RF Remote Control
Note:The remote control needs to be purchased separately or you need to select the option with a remote control for it to be included in your shipment.
Percentage Control
Applicable Scenarios
The versatile motor powers window blinds, projection screens and roller blinds. Its reliable performance and easy installation make it ideal for those seeking a convenient way to control coverings.
Smart Scene Linkage
The smart electric roller blind motor enables integration into a smart scene linkage such as smart light switches.
Motor Rotation Switchable
When you accidentally install the curtain motor in the wrong direction, choose reverse rotation in MOES App, then the App operation can be as normal direction.
Comparison of The Data
There are two motor models in this link, both with an outer tube diameter of 25mm, but some of their data differ. Please refer to this chart for specific details.
Installation Guide
There are four steps in total. lf you need further assistance, feel free to contact our customer service promptly.
1.Position the motor according to the diagram markings, ensuring the drive shaft groove aligns preciselywith the roller channel before insertion.
2.Insert the crown into the motor's bottom port, verify its alignment with the roller end position, thenpush and lock until fully secured.
3.Install the end plug into the motor's left-side port: align with the designated groove and fasten it frmly.
4.Mount the motor-roller assembly to the target location (Note: Positioning varies depending oninstallation scenarios).
Product Details
Dimensions
Outer Tube Diameter: 25mm
Input voltage: 100-240/60-50V
Output voltage: 12V
Rated torque: 1.1/2N.m
Output Rotational Speed of 1.1N.m: 28rpm
Output Rotational Speed of 2N.m: 25rpm
Rated current of 1.1N.m: 1A
Rated current of 2N.m: 1.4A
Rated power of 1.1N.m: 12W
Rated power of 2N.m: 16.8W
Outer Tube Length: 410mm
Maximum Driving Roller Weight of 1.1N.m: 4kg
Maximum Driving Roller Weight of 2N.m: 8kg
Packing List:
Curtain motor *1
Crown *1
Wheel *1
Instruction manual *1
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours