Description
SPECIFICATIONS
Brand Name: MOES
Certification: CE
Choice: yes
EU LVD Voltage: High voltage: Above 50Vac or 75Vdc
High-concerned chemical: None
Origin: Mainland China
BY-MOES
Packing List
Smart Control Panel Mini*1
User Manual *1
Screw *4
Reset pin*1
The central control panel comes with multiple themes and screen savers of different styles to choose from. You can choose according to your preferences and home decoration style. The screen saver supports sliding show to add color to your home.
Flip Clock
Wall technology aesthetics is not only an interactive entrance for smart devices throughout the home, but also an art piece that decorates the wall. When there is no operation, it will automatically enter the Flip Clock screen saver. From now on, the home space will also be an art space.
Room-by-Room Control
It supports single-room, multi-room, and whole-house partition control. When installed in the bedroom, you can only choose to display smart devices in the bedroom to avoid interference with other areas, so that each partition can be controlled independently without interfering with each other.
OS 5.0, Better smart interaction
It uses the self-developed IoT operating system OS 5.0, to bring faster system response and smoother control experience. The lightweight operating system also brings excellent performance of long-term operation without lag and low heat generation.
As Bluetooth Mesh Gateway, supports 128 sub-devices
It can be used as a Bluetooth Sigmesh gateway, supporting the addition of up to 128 sub-devices, which can basically cover the household control requirements for Bluetooth Sigmesh devices.
Custom Screensaver & Wallpaper
Easily upload your favorite photos from your phone to the app, and set them as screensavers or wallpapers on your 3.5-inch smart panel. Make your home screen truly yours.
Rotate the Camera via the Screen
Touch to turn the live view up, down, left, or right on your 3.5-inch smart panel — check every corner with a simple touch.
Notice: Connected smart camera devices must support screen view rotation for this feature to work.
About Alexa, What's the Diffrence?
However, the center control panels that work with Alexa cannot replace the voice function and require additional speakers to realize voice control.
The center control panels with Alexa built-in can realize voice control of the devices that support Alexa in the panel. You won't need to purchase additional speakers.
Our center control panels are divided into those with Alexa built-in and those that support to work with Alexa.
Comparison with our other control panels
Comparison with other control panels
Dimensions
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours