SPECIFICATIONS

5 Controls: Percentage, Timer, Voice, App

Applicable roller shutter size: Roller blinds within 2m*3m can be pulled up to 5.3 kilograms at most

Applicable to the internal diameter of aluminum tubes: A 38mm round pipe with a slot is required

Battery Included: no

Brand Name: Boyarca

Certification: CE

Choice: yes

High-concerned chemical: None

Max load KG: 5.3KG

Model Number: EM25D-1.2/28

Origin: Mainland China

Rated Current: 1A

Rated Power: 12W

Rated Voltage: DC 12V

Rolling Speed: 28RPM

Supported apps for use: Tuya app or smart life app

Torque Torque: 1.2N m

Voltage: 110-240V

Wattage: 12W

Wireless Control: WiFi 2.4GHz

Works with: Supports voice assistants such Alexa, Google Home

is_customized: Yes

Very new information

This is a Tuya WiFi smart roller shade motor designed for aluminum tubes with an inner diameter of 38mm. The tube must have a single card slot (refer to the image for details).

1. It can be used for roller shades up to 2m * 3m in size and can pull fabric weighing up to 5.3kg.
2. It works with the "Tuya Smart" app or "Smart Life" app—please note that it is not compatible with other apps.
3. This WiFi roller shade motor allows you to remotely open/close your shade via the smartphone app, set timers for automatic operation, and supports voice control through “Alexa ”and “Google Home” assistants.

The following is the maximum bearing capacity of our tubular motor electric roller blind and applicable rolling fabric size

1. The maximum bearing capacity of our tuya wifi roller shade blind motor is 5.3KG.

2.Supported window sizes:2x3 meters ( in 6㎡）

Take you to understand the tuyawifi roller shade blind motor

1.Bulit in wifi module, no need any hub or gateway to work.
2.This wifi roller shade blinds motor is for 38mm tube.
3. It base on tuya or smart life app. So that can voice control by Alexa and Google Assistant.
4. Set limit via remote and set timer schdule via auto setting in the app.
5. With wide voltage so that can work for 100v to 240v.
6. With up/ middle/ Dowm limit for set, meet your mind easily.
7. Support weight: About 5.3kg

The phone APP controls your curtains and lets you open them manually

If there are old people or children at home who cannot control the curtains with the mobile APP, you can select the SKUs with remote control attached to the link to place an order

Support Alexa Google Home And Other Voice Assistant Automatic Electric Roller Blinds Shutter Motor

Smart roller shutter motor

Can be applied to various scenarios

Intelligent roller motor with morning limit can be set

When you prefer to keep your curtain open to 60%, you can set the percentage of curtains open directly on your phone APP. Any percentage can be set

Timing Control

Smart settings, say goodbye to manual troubles

What's in the box?

This is an intelligent rolling shutter motor +1 set of installation code + power supply factory real picture, the specific received material will be shipped according to the SKU you choose.

EU power and US power are available for selection. You can place an order according to the specifications of the plug you need

Install the APP and log in

1.Download and install the free Tuya Smart APP from the Appstore or Google Playstore (or scanning QR code in the manual) on your smartphone or tablet.

2.Power on the device using the DC12v cable.

3.Open theTuya Smart APP, register and log in your app account.

4.Connect Mobile to 2.4GHz WiFi

Return & Exchange Policy

Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact our support team with your order details and supporting photos.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any return, exchange, or refund requests, please contact us:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours

Shipping Information

At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

USA Warehouse Products

Products shipped from our USA warehouse are usually delivered within:

2–3 Business Days

International Warehouse Products

Products shipped from our international fulfillment partners are usually delivered within:

3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to:

• High order volumes
• Carrier issues
• Customs inspections
• Weather disruptions
• Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.

Lost Packages

If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

For shipping-related questions, please contact:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours