SPECIFICATIONS

Brand Name: YKESDL

Certification: CE,FCC,RoHS

Doorknob Funcition: Biometric

Fit Door Thickness: 35~120mm

Handle Direction: Direction Reversible

High-concerned chemical: None

Material: Aluminium alloy

Model Number: D14P

Origin: Mainland China

Power Supply: Built-in Rechargeable Battery

Protection Level: No Waterproof

Suitable Door Type: Steel Door,Wooden Door,Brass Door,Stainless Stell Door,Other

Suitable for Mortise: 6068

Ways To Unlock: Face Recognition,App,Mechanical Keys,CARD,WiFi,Other,Password,FINGERPRINT

Wishome APP Version：Photo capture/Remote Unlock

Tuya Smart/Smart Life APP Version：Video intercom/Temporary password/Remote unlock

Front lock size：74*408mm

Rear locl size：80*420mm

Material：Aluminium alloy

Lock body material:  Stainless steel

Display screen：HD screen

Face capacity：100pcs

Fingerprint capacity：100pcs

Password capacity：100pcs

Card capacity：100pcs

Recognition time：0.5s

Emergency power：5V

Battery：4200mAh

Operating temperature：-20~60℃

Operating humidity：＜93%RH

Suitable for doors：wooden door/metal door/household door

Door thickness: 3.5cm-12cm

Equipped with 5pcs IC cards and 5pcs IC card stickers,

the stickers have the same function as IC cards,

and can be pasted on mobile phones/wallets and other items to unlock

For lock body without hook and with hook, Automatic smart lock can not use the lock body with hooks, automatic smart lock only by motor drive, the use of lock body with hooks will increase the burden of the motor, reduce the service life, not more than a year will be due to lack of power failure, and very easy to get stuck.

The 4200mah large-capacity rechargeable lithium battery can last about 6 months, and the package is equipped with a charging cable, which takes only about an hour to fully charge. You can also contact us to purchase an extra spare battery.When the battery is below 20%, it will automatically alarm. When the battery is completely gone, it can be unlocked by activating the system through the charging bank, or it can be unlocked with a mechanical key (it is recommended to put a mechanical key outdoors).

Package List:

Front lock*1
Rear lockl*1
4200mAh lithium battery*1
Hardware accessories package*1

IC Card*5

Card sticker*5

Lock body*1
Door frame edge*1
Lock cylinder*1
Lock cylinder accessories package*1
Mechanical key*2
Data cable*1

Punch template*1
English manual*1 （Please provide your email address and we can provide user manuals and installation instructions in English/Russian/Spanish/Portuguese）

For direction of opening the door: The direction of the lock tongue can be easily adjusted, so the direction of the door is not important, and the direction of the lock tongue and the rotation direction of the motor can be adjusted as needed

Return & Exchange Policy

Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact our support team with your order details and supporting photos.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any return, exchange, or refund requests, please contact us:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours

Shipping Information

At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

USA Warehouse Products

Products shipped from our USA warehouse are usually delivered within:

2–3 Business Days

International Warehouse Products

Products shipped from our international fulfillment partners are usually delivered within:

3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to:

• High order volumes
• Carrier issues
• Customs inspections
• Weather disruptions
• Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.

Lost Packages

If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

For shipping-related questions, please contact:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours