Description
SPECIFICATIONS
App Name: Tuya, Smart Life
App Type: Free App, Support Android and IOS
Battery Included: Yes
Battery Type: Coin Battery CR2032
Brand Name: LoraTap
Certification: CE
Choice: yes
Color: White
Compatible with: Tubular Motor with 4 wires
EU LVD Voltage: High voltage: Above 50Vac or 75Vdc
Factory Quality: ISO9001:2015 factory
High-concerned chemical: None
Origin: De(origin)
Plastic Material: Fireproof ABS
Smart home platform: Tuya
Voice Control: Google Assistant, Amazon Alexa
Voltage: 110-240V
Wattage: 300W
Wireless Protocol: 2.4GHz Wi-Fi(not support 5GHz Wi-Fi),LoraTap Private RF 868Mhz
is_customized: Yes
works with: Classic 4 Wires AC motor
Note before order!
- The RF curtain remote can just work with the roller shutter switch in this listing, because the curtain switch in this listing is RF + WiFi version.
- Please check your motor is with 4 wires (Blue Wire, Brown wire, Black Wire, Green/Yellow Wire) before you buy our.
- Before using App to control the shutter, please keep the wall manual switch at 'STOP' position, otherwise , the App can't work, it's to protect the motor.
- Please contact the seller online if you have any questions for compatibility.
Feature
• App Remote Control:
- Mobile app remote control to open or close curtain.
- App Name: Tuya, Smart Life; Free App, Support Android and IOS.
• Voice Control:
Voice control the curtain switch ON/OFF by Alexa & Google Assistant at home.
• RF Remote Control:
- Use a Remote to control the curtain blinds, ( Open, Pause, Close) Control Range up to 30m.
- Built in RF module, enable you can remote control your blinds shutter even if WiFi is not available.
• Flexible use without interference:
- Our products support flexible pairing, so there is no interference when using multiple remotes in the same room.
- Can support one remote control to control multiple modules and multiple remote controls to control one module.
• Timer Function:
You can set a timer to open or close the curtains at a specified time.
• Wall Switch Control:
After you install this module, your wall manual switch still works, it can open, or close the shutter.
• Motor Running Time Setting:
The Running Time can be set from 1-120 seconds, suitable for the use of large blinds.
• Personalize Scene Settings:
With Smart Life scene settings, you can flexibly set your curtain status according to sunrise, sunset or weather conditions.
• Group Control:
You can create groups to batch control multiple curtain in your home through the group feature.
• Sharing Function:
You can share the device to your family members for common use.
Specification
Input voltage: 100-250VAC, 50/60Hz
Wiring: Neutral Wire, L1, L2, Earth Wire
Max Load: 300 W
Wireless Protocol: Wi-Fi 2.4 GHz 802.11 b / g / n (Not support 5Ghz Wi-Fi)
RF Remote Frequency: 868Mhz(Legal Frequency Band in Europe)
Standby Consumption: below 0.5W
APP Name: Smart Life or Tuya
Voice Control: Google Assistant, Amazon Alexa
Plastic Material: Fireproof ABS
What's in the Box?
1 * RF&WiFi Roller Shutter Switch Module(Depending on your choice)
1 * 3-Button RF Remote
1 * User Guide
3 * Wires
1 * Screw driver
1 * Double side tap
1 * Lanyard
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours