Description
SPECIFICATIONS
Brand Name: NONE
Certification: CCC,ce,FCC,pse,ROHS,SAA,UL,UL,SAA,RoHS,pse,LVD,GS,FCC,CE,CCC
Choice: yes
Current: 10A
EU LVD Voltage: High voltage: Above 50Vac or 75Vdc
Features: Wifi Smart switch touch alexa voice light switch
High-concerned chemical: None
Is Smart Device: Yes
Item Type: SWITCHES
Material: Plastic
Max. Current: 2000W
Max. Voltage: AC 100V-240V
Mechanical life: 120000next
Model Number: WIFI-switch
Origin: Mainland China
Panel material: Toughened glass
Shell material: PC flame retardant V0 grade
Size: 120*72*32mm
Support: Bluetooth RF remote control,Power failure memory, keep the state before power failure
Support voice device: Google Home Alexa Voice Control
Switch Type: Touch On/Off Switch
Warranty: 2
semi_Choice: yes
Packaging:
1 x Matter Touch Switch
2 x Screws
1 x User Manual
Transportation :
1.Please fill in the order address;
2.If you find any defect after receiving the product, please contact us within 7 working days, and we will send you the solution in time.
Service:
If you have any questions in use, please feel free to contact us, we will provide timely solutions!Thank you very much!If you are satisfied with our service and products, please give us five stars!
1: Are you the factory or the only company?
We have factories to produce smart home products, including touch switches, smart switches, wifi switches, zigbee switches, smart sockets, USB sockets, etc.
2: Why can we choose you?
1): Reliable-we are a real company, we are committed to a win-win situation
2): Professional-we provide the smart home products you want.
3): Factory-we have factories, so competitive prices
3: How about the shipping cost?
If your goods are not large, we can send them to you by express, such as AliExpress standard logistics, postal services, etc. If your goods are large, you can pass the federal, DHL, EMS, etc. We can quote the price based on FOB, CIF and CNF according to your preferences, and then you can choose whether to use our forwarder or your forwarder.
4: How about the price? can it be cheaper?
The price depends on your needs items (type, quantity)
The final quotation is based on receiving a complete description of the item you want.
5. Does it have a light when I turn on the switch?
Yes, all our touch switches have LED indicator lights, turn on the switch-red indicator light, turn off the switch-green indicator light.
6. Do you have a middle switch?
Yes, our 2-way switch can also be an intermediate switch, and you can connect three 2-way switches together.
7. Can I install the switch vertically?
Of course, any posture.
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours