Description
SPECIFICATIONS
Brand Name: MOES
Certification: CE
Choice: yes
EU LVD Voltage: High voltage: Above 50Vac or 75Vdc
High-concerned chemical: None
Origin: Mainland China
BY MOES
PACKING LIST:
Smart central control screen max x1
Wall bracket x1
In-wall base box for strong electricity x1 (optional)
Weak current in-wall base box x1(optional)
Screw bag x1
Reset pin x1
Product manual x1
AS A MULTI-MODE GATEWAY FOR ALL TUYA DEVICES
DOORBELL INTERCOM THRUGH CONTROL PANEL
High-Definition Front Camera, Real-time Monitoring of Home Situation
PROXIMITY TO WAKE, SET YOUR HANDS FREE
ALL IN ONE, ONE IS ALL
FULLY UPGRADED HARDWARE FOR YOUR BETTER CHOICE
Adding two relays can connect two non-smart bulbs, and it is effortless to change from traditional to smart. The added RJ45 and 485 interfaces provides more choices for your family.
Note:
1. The upgraded points is for US version, not for EU version of control panel.
2.Support Wi-Fi wireless protocol OR wired network by connection with RJ45 interface.
Two Power Supply Methods
You can choose traditional wiring to power the central control panel, or you can choose to use type-c to power it. You can choose between two methods.
Note:Power supply by live and neutral wires OR type-c connection.
COMPATIBLE WITH VARIETY OF DEVICES
The panel, compatible with over 410000 of Tuya eco products, can control up to 20 kinds of products, and add 100+ devices in, to satisfy your needs with one click to experience multi-scene smart life.
MAGIC BUTTONS TO CUSTOMIZE ASSOCIATION
The default four physical buttons are used to adjust the volume and brightness.
You can also set the buttons on the MOES App to control the switch or open the scene with one button.
WHOLE-HOUSE CONTROL IN TUYA ECOLOGY
It can be used as a Tuya gateway, and supports the connection of devices in the Tuya ecosystem.
There is no need for an additional gateway, and a central control screen can contact your smart home at home.
REMOTE APP CONTROL ANYWHERE AND ANYTIME
You can check and control the connected device anytime with a mobile phone, and switch the device status at any time to meet different needs anytime.
Compatible with MOES Product
Product Specifcation
Technical Specifications:
Product name: Control panel max
Enter:100-240VAC, 50/60Hz
Wireless protocol: Wi-Fi, Bluetooth, Zigbee
Display screen: 1920x1200 FHD 10.1 inch touch screen
Operating temperature: 0-40℃
Working humidity: 5%-90%RH(non-condensing)
Size: 259x161x13mm(without base)
259x161x37mm(including base)
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours