SPECIFICATIONS

Active Noise-Cancellation: No

Battery Capacity[mAh]: 400mAh

Battery life up to[hours]: 25 hours

Bluetooth Version: Other

Brand Name: QCY

Category: Earphones & Headphones

Certification: CE,FCC,RoHS,BQB

Charging Method: Charging case

Codecs: sbc

Communication: WireLess

Connectors: Type c

Control Button: No

Driver Diameter: 10.8

Earcups Type: Open-back

Features: Waterproof,Dual Connection

Function: for Video Game,Common Headphone,For Mobile Phone,Sport,For Office,For Study

High-concerned chemical: None

Is wireless: Yes

Material: PVC,ABS

Maximum wireless range[m]: 10m-20m

NFC Technology: no

Origin: Mainland China

Package List: User Manual,Charging case,Charging Cable

QCY Crossky C30: sports earphone

QCY Model: Other

Sound Isolating: Yes

Style: Ows ear clip headphones

Support APP: Yes

Vocalism Principle: Dynamic

Voice assistant built-in: Yes

Volume Control: Yes

Waterproof: Yes

Wireless Type: Bluetooth

With Microphone: Yes

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QCY Crossky C30 Ear Clip Earphones Bluetooth 5.4 Wireless Open Ear Sports TWS Earbuds Dual-Connection Earclip Headphones

Ear clip Design Earphones: With C-Shape open-ear design, QCY Crossky C30 keeps you in sync with your surroundings, without sealing the ear canal.

10.8mm Dual-Magnet Driver and Advanced Directional Audio: With 10.8 mm dual-magnet high-sensitivity driver unit, the headphones deliver sterling sound quality and clear vocals within a tiny, delicate⁠ body. With advanced directional audio technology and auto sound beam adjustment, sounds are transmitted precisely into ear canal, making for a private listening⁠ experience.

Bass Enhance algorithm: Our dynamic EQ algorithm improves the bass performance, and reduces high-frequency distortion, delivers balanced sound no matter how loud you turn it up.

Multipoint Connection and Bluetooth 5.4: You can connect the earbuds to two devices at the same time. Seamless switch between them with simply one click; The latest Bluetooth 5.4 technology ensures faster transmission and more stable connection.

25 Hours Battery Life: Our earphones offer battery life of 25 hours with charging case, On a single charge, you can enjoy up to 5.5 hours of playback.

QCY APP and Personalized EQ: Enjoy personalized listening with customized EQ options on QCY APP.

Style It Your Own Way

The headphone features an elegant matte texture paired with a mirror-like sheen finish on the acoustic ball, making them a chic accessory for any outfit.

Open Up Your Ear

With C-Shape open-ear design, QCY Crossky C30 keeps you in sync with your surroundings, without sealing the ear canal.

12° Non-Symmetry Design

For easy one-handed wear

Flexible Ni-Ti Memory Alloy

With a soft silicone finish, the arm fit the majority of⁠ ears.

Stable and Secure Fit

Clip-on for stability while on the move.

Wrap Around Your Ears

Fits perfectly alongside glasses and other accessories.

Minimised Sound leakage

With advanced directional audio technology and auto sound beam adjustment, sounds are transmitted precisely into ear canal, making for a private listening⁠ experience.

Vibrant and Clear Audio

With 10.8 mm dual-magnet high-sensitivity driver unit, the headphones deliver sterling sound quality and clear vocals within a tiny, delicate⁠ body.

Bass Enhance algorithm

Our dynamic EQ algorithm improves the bass performance, and reduces high-frequency distortion, delivers balanced sound no matter how loud you turn it up.

Noise Cancelling Clear Calls

The headphone is built with a noise-reduction microphone to deliver crystal-clear calls.

25 Hours Long-Lasting Listning

Listen up to 5.5 Hours using the earbuds alone; total 25 Hours battery life with charging case.

More Feature:

Seamless Dual⁠-⁠Device Connections,

IPX4 Water-Resistant,

Bluetooth 5.4,

Support QCY APP.

What's in the Box:

Earbuds * 1 pair

Charging case *1

User Manual * 1

Type-C charging cable *1

Specifications:

Product Name: QCY Crossky C30

Type: Open Ear

Color: Black/Purple/White

Driver: φ10.8mm dual-magnet driver

Audio codec: SBC

Call noise cancellation: Dual-mic ENC call

Bluetooth version: Bluetooth 5.4

Effective bluetooth range: 10m

Charging Case Battery Capacity: 400mAh

Battery capacity: 32mAh(earbud)

Battery life: 5.5h(earbuds), 25h with charging case

Cable charge time: 2h

Charging port: USB Type-C

Weight: 5g (single earbud)FAQ:

Q: What should I do if the headset received unable to turn on?

A: Confirm that the charging case has power left, press the button on the case and check if at least one LED is illuminated.

If charging case power off, please put the earphones in charge case and charging for 1 hour. Before charging, please Remove the stickers on new earphones.

Connect the case with your included USB cable and plug it into a USB power source.

Q: What should I do if Sound comes from only one earphone?

A: Put both earphones back into the charging case and close the cover,  then take them out again to check whether both ears have sound. If only one earphone still has sound, please restore the factory settings for both earphones.

Q: How to solve the problem that the mobile phone prompts that it cannot connect?

A: Delete the pairing record on the mobile phone, and then search for pairing and connect again.

Q: How to solve the problem that there is no sound when listening to music or calling?

A: There is a settings icon on the right side of the Bluetooth connection name on Android phones. Click to enter, turn off the mobile phone audio and media audio, and then turn them on again. If there is still no sound, please re-pair the earphones with the mobile phone.

Q: Why is there a delay in video or games?

A: Affected by factors such as the use environment, network and mobile phone Codec, there will be different degrees of delay when the mobile phone transmits audio data to the earphone.

Q: How to solve the problem of stuck or intermittent sound?

A: If there are a lot of Wi-Fi, 5G or 4G signals, high-power electrical appliances around, it may cause stuck and intermittent sound. Please Change the environment or re-pairing can solve the problem.

Other Tips:

1. Before using the earbuds, please read the manual carefully and keep it for future references.

2. The earbuds need to be fully charged prior to first-time use.

3. lf the earbuds are left unused for over two weeks, please recharge.

4. Please use the chargers made by qualified manufacturer.

5. lf earbuds fail to be found by phone, please re-turn them connectable or restore factory settings.

6. lf a program error of phone occurs, please turn off and on Bluetooth function or reboot the phone.

Return & Exchange Policy

Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact our support team with your order details and supporting photos.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any return, exchange, or refund requests, please contact us:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours

Shipping Information

At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

USA Warehouse Products

Products shipped from our USA warehouse are usually delivered within:

2–3 Business Days

International Warehouse Products

Products shipped from our international fulfillment partners are usually delivered within:

3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to:

• High order volumes
• Carrier issues
• Customs inspections
• Weather disruptions
• Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.

Lost Packages

If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

For shipping-related questions, please contact:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours