SPECIFICATIONS

App Name: Tuya, Smart Life

App Type: Free App, Support Android and IOS

Battery Type: Coin Battery CR2032

Brand Name: LoraTap

Certification: CE,ce,CE, RED, EMC, RoHS

Choice: yes

Compatible with: Tubular Motor with 4 wires

Current: 3A

Factory Quality: ISO9001:2015 factory

Features: WiFi Blind Touch Switch

High-concerned chemical: None

Is Smart Device: Yes

Item Type: SWITCHES

Material: Plastic

Model Number: SC411WSC-EU-V4-WHI

Need a Hub: No

Origin: Mainland China

Panel Type: Glass Touch Panel

Plastic Material: Fireproof ABS

Remote Distance: 30m

Support: Hands-free Voice Control

Switch Type: Remote Control

Voice Control: Google Assistant, Amazon Alexa

Warranty: 2 years

Wireless Protocol: 2.4GHz Wi-Fi(not support 5GHz Wi-Fi),LoraTap Private RF 868Mhz

application: DIY

works with: Classic 4 Wires AC motor

Hands-free Voice Control

- Works with Google Home, Amazon Echo Alexa.
- No need to go to the window, one sentence can make the curtains open and close automatically.
- App Name: Smart Life, Tuya.

Wireless RF Remote Control

- You can use the portable remote control to control the opening and closing of the curtains.
- There is a wall bracket in the box, which can make this remote control move or dock on the wall.
- You can also use a 2-channel or 4-channel remote control to control 2 or 4 curtain blinds respectively to facilitate room management.

You can buy the extra single channel, 2 channels, and 4 channels RF curtain remote in this listing.

App Control

- Timing Function, APP remote control
- Programming your smart curtain switch on App 'smart life / Tuya', then your curtain, blind, roller shutter can be remote controlled by phone and you can set timing schedule for it, like open at 7:00am, close at 7:00pm, then your curtain blind can open or close automatically when time is up.

- You can control your smart curtains by mobile phone anytime, anywhere as long as it's with network.

Physical Touch Panel Control

- You also can use the touch panel control if you don't want to use the smart phone.
- No light on the switch unless you touch on it, not bother sleeping.

EU External Junction Box

Return & Exchange Policy

Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Beauty products that have been opened or used
• Customized or personalized items
• Gift cards
• Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if approved.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent.

To request an exchange, contact our support team with your order details and supporting photos.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Order Cancellation

Orders can only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Shipping Costs

• Original shipping charges are non-refundable.
• Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For any return, exchange, or refund requests, please contact us:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours

Shipping Information

At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

USA Warehouse Products

Products shipped from our USA warehouse are usually delivered within:

2–3 Business Days

International Warehouse Products

Products shipped from our international fulfillment partners are usually delivered within:

3–7 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.

Shipping Delays

While we work hard to ensure timely deliveries, occasional delays may occur due to:

• High order volumes
• Carrier issues
• Customs inspections
• Weather disruptions
• Public holidays

In such cases, we appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.

Lost Packages

If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

For shipping-related questions, please contact:

Royal Orvix Customer Support

Email: support@royalorvix.com

Website: www.royalorvix.com

Response Time: 24–48 Business Hours