Description
SPECIFICATIONS
Bottom Waterproof Index: 1500-2000 mm
Bracket Category: Construction Based on Need
Brand Name: NONE
Category: Tent for Over 8 People
Hign-concerned Chemical: None
Model Number: Waterproof Triangle Shade Sail
Origin: Mainland China
Outside Tent Waterproof Index: 1500-2000 mm
Type: Garden Sun Shelter
PREMIUM FABRIC: Our shade sail is made of polyester fabric with a 160 gsm PU coating, which makes it both healthy and safe to use. It's highly resistant to water, tears, and adverse weather conditions, making it perfect for long-term use. The shade sail comes with three pad eyes, and we're giving away three 1800D wind ropes (200cm for each) for easy installation. It features sturdy sewing on each side and stainless steel D-rings on each edge to ensure a secure installation
UV PROTECTION: Our shade sails can provide up to 98% UV protection and 90% shading rate, which can help reduce ambient air temperature and lower cooling costs and energy consumption. What's more, with the right design, you can save a lot of money. Choose our products for a safer, more comfortable outdoor experience that's also worry-free and cost-effective
WATER RESISTANT: Our shade sails are water-resistant with a rating of 400mm HH, which means they can resist water to a certain extent but are not completely waterproof. They're also air-permeable, ensuring fresh air circulation for a comfortable outdoor experience. Installation is safe and easy with rope, and we suggest a 20-40 degree angle for maximum tension and rain runoff
EASY TO INSTALLATION: Our shade sails are easy to install. Simply measure and clean the installation area, leaving 1.5-2ft between the fixing point and shade sail to fit hardware, hooks, or ropes. The curved sides enhance pull strength and prevent drooping, which may cause the actual shading area to shrink slightly (tolerance of 4-6 inches on each side). You can install multiple shade sails of different colors and sizes for a larger shading area
PRACTICAL & MULTIFUNCTIONAL: This shade sail is practical and multifunctional, making it suitable for use over patios, lawns, gardens, pools, ponds, decks, and more. It effectively reduces heat in outdoor living areas, making them comfortable even on the hottest days. You can install this shade sail in courtyards, backyards, parks, carports, pergolas, sandboxes, driveways, or any other outdoor area that requires shading
Return & Exchange Policy
Return & Exchange Policy
Welcome to Royal Orvix. Customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before making a purchase.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Beauty products that have been opened or used
- Customized or personalized items
- Gift cards
- Items marked as final sale
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review your request and arrange a replacement or refund if approved.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
To request an exchange, contact our support team with your order details and supporting photos.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- It may take several business days for the refund to appear in your account.
Order Cancellation
Orders can only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
Contact Us
For any return, exchange, or refund requests, please contact us:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours
Shipping Information
Shipping Information
At Royal Orvix, we strive to deliver your orders as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a tracking number via email.
Estimated Delivery Times
USA Warehouse Products
Products shipped from our USA warehouse are usually delivered within:
2–3 Business Days
International Warehouse Products
Products shipped from our international fulfillment partners are usually delivered within:
3–7 Business Days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs processing, or peak shopping seasons.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to monitor your shipment's progress.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to:
- High order volumes
- Carrier issues
- Customs inspections
- Weather disruptions
- Public holidays
In such cases, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Royal Orvix is not responsible for delays or failed deliveries resulting from incorrect addresses provided by customers.
Lost Packages
If your package appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate and assist in resolving the issue.
Contact Us
For shipping-related questions, please contact:
Royal Orvix Customer Support
Email: support@royalorvix.com
Website: www.royalorvix.com
Response Time: 24–48 Business Hours